COVID-19 FAQ

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are designed to make you feel both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the directives of these agencies so that we are up to date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will conduct a health screening and temperature check upon your arrival.
  • We have hand sanitizer available throughout the office.
  • You may see that our waiting room no longer offers magazines, books, children’s toys, etc. to reduce the spread of germs.
  • Our clinical staff will wear additional personal protective equipment (PPE) to better protect themselves and their patients.
  • Appointments will begin with an oral rinse to reduce bacteria in the mouth prior to treatment.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (972) 964-3774 or contact us today.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

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Frequently Asked Questions

Can I put off my dental appointment until after the COVID-19 pandemic is over?
Regular dental appointments are an important part of taking care of your overall health. While it can be tempting to put off your regular checkup until things feel more “normal” again, I advise against it. Routine appointments give me an opportunity to check for a number of health conditions and catch them early. Some conditions, like tooth decay, can be more difficult, painful and expensive to treat if they’re left undetected.

Your health and safety is, and has always been, my top priority. My staff and I are taking every precaution to limit the risk of COVID-19 transmission at your visit.

What about teledentistry? Can / substitute a virtual visit for my regular appointment?
A phone or video appointment isn’t the same as your regular appointment. Teledentistry can be helpful in some situations, such as deciding if an oral health issue you’re experiencing is an emergency that requires immediate treatment or if it’s something that can wait a bit. If you think you may be experiencing a dental emergency, call my office and we’ll help you decide if you need to come in.
What are you doing differently because of COVID-19?

There are a number of science-backed steps my staff and I are taking to help limit the spread of COVID-19. These include:

  • Increased personal protective equipment including masks, face shields, goggles and surgical gowns or long-sleeved lab coats.
  • Increased cleaning protocols. This includes using disinfectants known to kill the coronavirus that causes COVID-19, removing high-touch items like magazines and toys from waiting rooms and frequently cleaning items like pens and clipboards.
I've heard it's safer to schedule your appointment for first thing in the morning - the office will be cleaner because there haven't been patients coming through before me. Is that true?
You should schedule your dental appointment for the time of day that works for you. The same enhanced cleaning protocols occur all day long, including leaving the room empty after a patient leaves to allow the appropriate time necessary as part of thoroughly cleaning and disinfecting the space between patients.
How is your dental team monitoring themselves for COVID-19?
Staff at our practice are subject to daily health screenings. This includes taking their temperatures to make sure they don’t have a fever and asking them a series of health-related questions each day to make sure they’re not experiencing any symptoms of COVID-19.
You said you cannot see me as a patient because of my COVID-19 risk. Can you do that?

Yes. The safety of our patients and the dental team is our highest priority. As Dentists, we use our professional judgment and guidance from the CDC and the American Dental Association (ADA) to determine risk levels for seeing patients. If it was determined that you were high risk, or had a high temperature on the day of your appointment, we can have a conversation about which factors determined delay of service, so that you can self-monitor and reschedule.

Need More Information?

Read the American Dental Association’s response to the World Health Organization